Help & Documentation

NYU OnsiteHealth Support

We're committed to providing the highest level of customer service possible. If you need assistance, our support team is ready to provide fast, friendly service. Help Desk support is available 24 hours a day, 7 days a week.

NYU Medical Center Help Desk

212-263-6868 (866-276-1892 toll free).

Before You Call
The support staff can best serve you if you:

• Have access to the computer experiencing technical difficulty
• Explain the issue in detail: what happened, what you were doing when the problem occurred, how you tried to solve the problem
• Write down the exact wording of any error messages